Cookie & Data Tracking Policy
This Cookie & Tracking Policy explains how CS Fitness (a trading name of CREATIVE SOLUTIONS (NW) LTD, Company Number: 11625744, registered in England & Wales) uses cookies, tracking pixels, and related technologies on our website, landing pages, and booking systems.
For the purposes of applicable data protection legislation (including UK GDPR and the Data Protection Act 2018), CREATIVE SOLUTIONS (NW) LTD acts as the Data Controller, and our appointed digital marketing and technology management agency acts as an authorized Data Processor acting under direct instruction.
1. What Are Cookies and Tracking Technologies?
Cookies are small text files stored on your device when you visit our website. We also use tracking pixels, web beacons, and embedded scripts to analyze visitor interaction, improve performance, and measure the effectiveness of our advertising campaigns.
2. Categories of Cookies We Use
- Essential & Functional Cookies: Necessary for the website to function correctly, secure form submissions, load resources, and remember your privacy choices. These do not require user consent.
- Analytics & Performance Cookies: Allow us to measure page visits, traffic sources, and user navigation patterns so we can improve site functionality.
- Marketing & Advertising Cookies: Used to track conversions from paid advertising campaigns (e.g., Meta/Facebook Ads, Google Ads) and deliver relevant promotions.
3. Third-Party Marketing & Booking Services (GoHighLevel)
We use third-party Customer Relationship Management (CRM), appointment scheduling, and marketing automation software (specifically GoHighLevel and associated sub-processors) operated by our managing marketing agency.
A. Booking Appointments & Direct Interactions
If you choose to submit a contact form, request information, or book an appointment through an embedded form, calendar, or external link on this website, you are engaging in a direct service request. This interaction is governed by Contractual Necessity and Legitimate Interest under Data Protection Law, independent of your browser cookie consent choices.
B. Declining Marketing Cookies vs. Booking an Appointment
If you choose to decline or reject non-essential/marketing cookies via our consent banner:
- We will immediately block non-essential web analytics and third-party advertising tracking pixels from firing during your visit.
- You remain fully able to submit forms and book appointments.
- When you explicitly enter your information into a booking calendar or form, that specific personal data (e.g., name, email, phone number) is processed securely to fulfill your appointment request, send confirmation communications, and prevent spam.
- Rejecting cookies does not invalidate or prevent processing of data you explicitly submit via interactive forms or calendar links.
4. Agency & Service Provider Protection
Our website, digital sales funnels, and booking systems are configured and managed in partnership with our appointed third-party marketing and technical service provider ("Marketing Agency").
By using this website, submitting forms, or booking services, you acknowledge that:
- The Marketing Agency processes user data strictly on behalf of and under the contractual direction of CREATIVE SOLUTIONS (NW) LTD.
- The Marketing Agency acts as a technical Data Processor and holds no liability for direct service fulfillment provided by CS Fitness.
- Data collected via booking links is encrypted, stored securely, and used solely for operational communications, client administration, and agreed marketing outreach.
5. Contact & Data Rights
If you have any questions regarding this policy, wish to exercise your data subject rights (access, erasure, or correction), or wish to opt out of direct marketing, please contact us:
CS Fitness / CREATIVE SOLUTIONS (NW) LTD
Company Registration No: 11625744
Email: [Insert Business Contact Email]